Session Preparation & Policies

Hygiene: All equipment and linens are sanitized between every session. We maintain a neutral-odor, professional environment.

Privacy: All sessions are strictly confidential and conducted with total respect for your boundaries.

Bilingual Communication: Feedback on pressure and comfort is welcomed in both English and Vietnamese.

Right of Refusal: To ensure safety, sessions will be rescheduled if a client is under the influence or has a condition that makes massage unsafe.

For the best therapeutic experience, we ask that clients arrive refreshed and ready for bodywork.

Arrival: Please arrive 5 minutes early to settle in.

Breakdown: 

• • 5 mins: Health history & physical assessment.

  • 50 mins: Hands-on therapeutic bodywork.

  • 5 mins: Post-massage re-assessment and home care.

Forms: Please email your completed Intake Form 24 hour before your appointment to maximize hands-on time.

How we decide: Units are based on treatment complexity and your specific goals.

Example: A targeted neck/shoulder reset typically requires 3–4 units ($135).

Flexibility: Additional units can be added for complex or chronic conditions upon request.

48-Hour Notice: Cancellations or rescheduling made with less than 48 hours' notice will be charged in full.

Late Arrivals: You will receive the remaining time of your session; full payment is still required.

Weather Emergencies: If Seattle weather makes travel unsafe, fees are waived. Your safety is our priority.

To ensure all clients have access to care, booking privileges are reviewed after three missed appointments.

PIP & L&I: We handle these claims directly. Please provide your Claim #, Date of Injury, and Adjuster Info before your first visit. Find our forms here.

Superbills: If we are out-of-network for you, we can provide a Superbill within 7 days, so that you can submit for reimbursement.

Responsibility: While we help with billing, you are responsible for 100% of the cost if your insurance denies the claim.

1. Check your card: Find your Member ID and the Customer Service number.

2. Ask these questions: 

• Is massage a stand-alone benefit or tied to Chiropractic?

•  Do I need a doctor's referral or prior authorization?

• What is my copay or remaining deductible?

3. Note the details: Write down the representative's name and the date of the call.

For Therapeutic Massage, most clients undress to their comfort level; you will be professionally draped with a sheet at all times. 

For Craniosacral Therapy, please wear loose, comfortable clothing as this can be performed fully clothed.