Relink Bodyworks

At Relink Bodyworks, we are committed to providing clear, accurate information to help you prepare for your therapeutic massage session. This section addresses common questions regarding our clinical approach, appointment policies, and insurance billing procedures, etc.

Our Policy

As a Licensed Massage Therapist (LMT), all sessions are conducted with respect, and client privacy is strictly maintained.
Open communication is encouraged to ensure a safe, comfortable, and effective treatment. Feedback for adjustments to pressure, techniques, or positioning, comfort, safety are always welcomed.
The therapist is dedicated to maintaining a safe, clean, and neutral-odor treatment space. All surfaces, equipment, and linens are sanitized between sessions, ensuring a professional and hygienic environment that promotes client comfort and well-being.
The practitioner reserves the right to refuse service or reschedule appointments if a client arrives under the influences, engages in inappropriate behavior, or has a condition that makes massage unsafe.
Massage therapy supports well-being but is not a substitute for medical care. With an undiagnosed injury, or a condition beyond the scope of practice, the client is highly suggested for other qualified healthcare professionals.
Clients with more than three no-shows will lose booking privileges at Relink Bodyworks.

Your Rights

Clients should arrive 5 mins priorly to their appointment.
Clients are expected to conduct themselves respectfully at all times. Any inappropriate behavior, language, or requests will result in the immediate termination of the session.
The use of drugs or recreational substances before a session is strictly discouraged. If a client appears impaired, the practitioner reserves the right to reschedule or refuse service. Additionally, any prescribed medications that may affect the session must be disclosed during the initial intake.
Clients are expected to arrive clean and free of strong odors. If you are experiencing illness, contagious skin conditions, or other health concerns, please inform your therapist in advance to determine whether massage is appropriate. In such cases, your session may be credited and rescheduled at the therapist’s discretion.
Open communication is encouraged. Clients should provide accurate health history, disclose medical conditions or injuries, and communicate any discomfort during the session.
Massage therapy is a professional service, and any violation of boundaries will result in termination of the session and refusal of future appointments.

Session Length & Pricing

At Relink Bodyworks, we use a unit-based system to determine session length, treatment planning & pricing. This system is widely used in clinical and insurance settings to standardize therapeutic care . Each unit represents 15 minutes of hands-on therapeutic massage. Treatment time and cost are based on the complexity of your condition and the number of units needed.

How Are Units Determined?

Your unit count is based on:

Treatment complexity
Number of areas involved
Your health goals
Insurance coverage (if applicable)

During your intake or consultation, we’ll discuss your symptoms and goals. From there, we determine how many units are appropriate for your session. For example:

A desk worker with chronic neck and shoulder tightness may benefit from 3–4 units.
An elderly recovering from a leg injury may require 2 units focused on a specific area.

Need more time? Additional units (beyond 4) can be added by request or clinical recommendation—especially for complex or chronic conditions.

Treatment Procedure

Here’s a clear and professional explanation of our treatment procedure for client communication

Your initial session at Relink Bodyworks will last 60 minutes in total and includes:

10 minutes for client intake, health history review, and physical assessment
5 minutes for post massage re-assessment
45 minutes of hands-on therapeutic bodywork tailored to your condition and goals

This structure ensures we have a full understanding of your needs before beginning treatment, allowing for more effective and personalized care.

Follow-up sessions may vary in length and focus based on your treatment plan and response to care.

Late & Cancelation Policy

Late arrivals will receive the remaining time of their session, and full payment is still required.
A minimum of 48-hour notice is required for cancellations or rescheduling to avoid cancellation fees.
Last-minute cancellations—except in the case of emergencies—will be charged in full using the card on file. We appreciate your understanding and respect for our time and scheduling.

Payment forms & Using Insurance

Payment forms

All sessions at Relink Bodyworks are prepaid. Payment is required at the time of booking to confirm your appointment.

Insurance Reminder

At Relink Bodyworks, we want your visit to be simple and stress-free. Please check with your insurance to make sure massage therapy is covered before your appointment.
We accepts Personal Injury Protection (PIP) claims related to motor vehicle accidents (MVA) and Labor & Industries (L&I) claims for workers’ compensation. Please provide all required documentation prior to your session to ensure proper billing and authorization.
If your plan needs a referral or other documents, send them in ahead of time to avoid delays or billing issues.

Out-of-Network Clients

If Relink Bodyworks is an out-of-network provider for your insurance plan, we can provide a detailed superbill upon request. You may use this to submit a reimbursement claim directly to your insurance provider. Please note that reimbursement is not guaranteed and depends on your individual plan.

Insurance Responsibility Notice

We’re happy to submit insurance claims on your behalf; however, verifying coverage and benefits is your responsibility as the policyholder. If your insurance denies or fails to pay for any reason, you are responsible for 100% of the cost of services.

If you have any concerns, please don’t hesitate to reach out—we’re here to help!

Don't Know Your Health/Medical Insurance Massage Benefits?

Follow these quick steps to find out if your insurance covers massage therapy:

Step 1: Get Your Insurance Info
Have your insurance card ready. You’ll need:

Your Insurance company (e.g., Regence, Providence, etc.)
Member ID number
Group number (if listed)
Customer service phone number (usually on the back)

Step 2: Call Your Insurance

Call the customer service number on your card.
Follow prompts to speak to someone about benefits and coverage.

Step 3: What to ask?

Does my plan cover massage therapy?
Is it covered as a stand-alone service or part of physical therapy/chiropractic care?
Do I need a referral from my primary care?
Is prior authorization required?
How many sessions are covered per year?
What’s my copay, coinsurance, or deductible?
Are there any limits or exclusions?
Are out-of-network benefits available if Relink Bodyworks isn’t in-network?

Step 4: Take Notes
While on the call, write down:

Representative’s name
Date of the call
Details about coverage, session limits, and costs
Referral or authorization requirements
Any special notes

PIP & L&I Claims

To ensure smooth processing, please provide all required documentation before your first visit. This may include:

A valid claim number
Date of injury
Adjuster or claim manager contact information
Referral or prescription (if required)
Prior authorization (if applicable)

Please note if your claim is denied or payment is not received, you are responsible for the full cost of services.

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